General Terms and Conditions

OBJECT

The purpose of these General Conditions is to regulate the conditions of use and use of the Internet portal located at the address https://www.cervezadolina.com/tienda/ and owned by the company BREBAJES DEL NORTE S. L. with domicile in C/County of Treviño, 71 – Pol. Ind. De Villalonquejar, Naves 17 y 18, 09001, Burgos, CIF: B09548991 and whose corporate purpose is the production and marketing of beer and beer products.

The use of this portal defines who uses it with the condition of Customer and declares to know and accept without reservation or exception any and every one of the General Conditions detailed in this document.

COMPANY CODE DATA

DOLINA is a registered trademark of BREBAJES DEL NORTE S.L. with its registered office in C/Condado de Treviño, 71 – Pol. Ind. De Villalonquejar, Naves 17 y 18, 09001, Burgos and CIF: B09548991 and which is registered in the Burgos Mercantile Register, volume 669, folio 130, inscription 1 with sheet BU-15158hoja.

PRICES

The prices indicated on the screen are in EUROS and INCLUDE V.A.T.

Transport costs will be charged separately and will be specified according to the destination to which the shipment is directed. The geographical scope of BREBAJES DEL NORTE, S.L. is initially Peninsular Spain. For other destinations consult [email protected]

The prices indicated for shipping costs do not include import taxes (tariffs), which will be paid in cash at destination by the recipient of the goods.

Purchases made by individuals or legal entities resident in non-EU countries will be exempt from paying V.A.T. Due to their tax regime, the geographical areas corresponding to the Canary Islands, Ceuta and Melilla are considered non-EU territories.

BREBAJES DEL NORTE, S.L. reserves the right to update store prices without prior notice.

FORMAS DE PAGO

El pago de las compras se efectúa mediante:

  • Servicio de pago PAYPAL.
  • Tarjeta de crédito.
  • Pago contra reembolso.
  • Transferencia/ingreso en cuenta bancaria.
  • Transferencia vía Western Union.
  • Giro postal.

In case of payment by Card or PayPal, the total amount of the Order will be debited from the account immediately. In case of rejection by the bank, the order will be automatically cancelled and the customer will be informed by sending an e-mail. If payment is selected by bank transfer/credit, money order or Western Union transfer, the amount of the order must be paid and sent to the email address [email protected] in a maximum period of five working days, canceling the order otherwise.

In accordance with the legislation in force and for the security and confidentiality of your data, BREBAJES DEL NORTE, S.L., will not store information relating to bank details. It will be the responsibility of customers to save and print their bank transfer if they wish to retain bank details and relating to their transaction.

If a customer is unduly charged the amount of a purchase without the identification of the corresponding bank card has been verified by BREBAJES DEL NORTE, S.L., the customer may demand the immediate cancellation of the charge by sending an e-mail, and the unduly debited amount must be refunded within the deadlines. However, in the event that the purchase has effectively been made by the customer who demands the cancellation of the charge, he must compensate BREBAJES DEL NORTE, S.L., for any damages caused by such cancellation.

SHIPPING and DELIVERY

The delivery of the products will be made to the address indicated by the customer at the time of purchase or in its absence in which it appears in our database.

The delivery time of the products will be from 48 to 72 hours, depending on the availability of the product and the address of delivery. If for technical or delivery reasons these deadlines cannot be met, we will contact you to agree on a new delivery time.

The delivery time of the order for those cases that the amount of the purchase is made through transfer / deposit in bank account, money order or transfer via Western Union, will begin to count from the day that BREBAJES DEL NORTE, S.L. has in its power the confirmation of the deposit in their accounts of such transfer.

In the event of any delay in delivery times please contact us by phone +34 676 38 20 88 or by e-mail to [email protected]

RETURNS AND REPLACEMENT

The customer can make a claim in the following cases:

  • There is an error between the order placed and the quantity or product delivered.
  • The box has been seriously damaged in a way that affects the quality of the products in which case it must be communicated to the transport company and indicated on the delivery note.

In the case of incidences in the delivery or if the client wanted to make a return, the notification period is five days from receipt of the product. To do so, please contact us by e-mail at [email protected]

In the case of damage to the packaging, the customer may not accept the shipment, informing the driver of the courier that is rejected, or accept it, indicating the defect on the delivery note and contacting BREBAJES DEL NORTE, SL, always within 24 hours.

In the case of returns of defective products BREBAJES DEL NORTE, S.L. will be responsible for them and shipping costs. Shipping costs will be borne by the customer when the return does not correspond to defective products.

Returns must be in the original packaging. In the event that the customer wishes the payment of the charge and not the replacement of the goods, this will be done within fifteen days of receipt of the goods in our warehouses.

USER RIGHTS AND OBLIGATIONS

The use of any of the services offered in the Web Site attributes, from its beginning, the condition of User and will be considered express, voluntary and without reservations acceptance of these General Conditions.

To access the services of the Web, in everything that is not free or imposes a series of obligations, the User must be of legal age and have the legal capacity and representation necessary to contract.

The use of the services offered on the Website implies that the User declares to comply with these requirements.

The User who accesses the Website must comply with these General Conditions and the special instructions for use that are shown at all times. Likewise, the User undertakes to always act in accordance with the law, good customs and the requirements of good faith, using diligence appropriate to the nature of the service enjoyed. Thus, the User may not make any modification or alteration of the contents of the Web Site, except for the data that the user himself has introduced, nor prejudice in any way its integrity or operation.

BREBAJES DEL NORTE, S.L. may remove or suspend access to the Website of a user who has failed to comply with any of the obligations expressed in these General Conditions. The user who intentionally or culpably fails to comply with any of the foregoing obligations shall be liable for all damages caused to BREBAJES DEL NORTE, S.L. or a third party as a consequence.

RESPONSIBILITY FOR BREBAJES DEL NORTE, S.L.

BREBAJES DEL NORTE, S.L. reserves the right to make modifications to the Website, as well as to these General Conditions.

On the other hand, and given the special nature of the means chosen to communicate with Users, BREBAJES DEL NORTE, S.L. cannot assume responsibility:

  • Due to the temporary impossibility of access to the Web Site at any given time, or to the specific information included in BREBAJES DEL NORTE, S.L. or in those Web sites to which the user accesses through hypertext links located on the Web Site.
  • For the accuracy or timeliness of the contents, information and offers of products and services provided.
  • BREBAJES DEL NORTE, S.L. will not be liable in any case for damages caused as a consequence of fortuitous or unforeseeable events, nor for those resulting from the negligent behaviour of the user.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All the contents that are shown in the Portal and especially, designs, texts, graphics, logos, icons, buttons, software, commercial names, brands, industrial drawings or any other signs susceptible to industrial and commercial use are subject to intellectual and industrial property rights of BREBAJES DEL NORTE, S.L. or of third parties who have duly authorised their inclusion in this portal.

In no case will it be understood that any licence is granted or that a waiver, transmission, total or partial cession of said rights is carried out, nor will any right be conferred, and in particular, of alteration, exploitation, reproduction, distribution or public communication of said contents without the prior express authorisation of BREBAJES DEL NORTE, S.L. or of the corresponding owners.

No link may be established to https://www.cervezadolina.com/tienda/ from any other website without the prior express consent of BREBAJES DEL NORTE, S.L.

JURISDICTION

Any dispute or controversy arising between BREBAJES DEL NORTE, S.L. and a user regarding the interpretation or application of these General Conditions or, in general, directly or indirectly related to the use of the services offered on the Website shall be resolved by the Courts and Tribunals of Burgos.

As a prerequisite to the commencement of litigation, BREBAJES DEL NORTE, S.L. and the user undertake to negotiate in good faith to resolve the litigation or dispute within one (1) month from the date on which one of the parties notifies the other in writing of its potentially litigious claim.

COMMUNICATIONS

For any communication that is necessary between BREBAJES DEL NORTE, S.L. and the user, this one will have to go to the indicated address of BREBAJES DEL NORTE, S.L., by means of anyone of the different means of communication (certified mail or e-mail) that are indicated in the section CONTACT of the Web.

The communications of BREBAJES DEL NORTE, S.L. to the user will be carried out by means of the data provided by the user when registering in the Web Site or by means of the data provided in the first communication sent by the user.